vol. 1 núm. 2 (2009): signos, investigación en sistemas de gestión

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This article presents the form as is interpreted the concept of “ integral management “ in the context of the Mastery in Quality and Integral Management. We examine first the concept of “ the quality “, appearing an extended vision of the same one that exceeds the traditional relation between a client and its supplier. Later the internal configuration of an organization is analyzed from four elements differentiated but articulated: the structure of the business, the strategic management, organizational culture and management systems; the latter mentioned should be integrated based on the compatibility of its elements. But the integral management includes also external elements to the organization related, in the approach of this Mastery, to three components of the sustainable development: the economic growth, the protection of the environment and the social cohesion; so that the integral management must include the complex integration of the internal and external elements that enable the organizational sustainability.

Medición del rendimiento de la calidad sobre la inversión:¿Vale la pena mantener una certificación del sistema de gestión de la calidad?

Implementation of the procedure for controlling nonconforming product during the processing of green coffee to roasted coffee beans in the roasters factory, describing the methodology followed to identify, monitor and provide treatment to non-conforming products with the characterizations requirements according to the Quality Management System

Productos Alimenticios DIMAR Ltda. identified its customers’ needs for safe products. That´s the reason why they decided to implement the Harmlessness Management System under the ISO 22000 Standard. The system structure starts with the good manufacturing practices implementation, then the risks and critical control points analysis and, finally, management requirements, documents and improvement. This research shows the developed process until the good manufacturing practices application; they are the set of requirements needed to start the risks and critical control points analysis. Other stages will be developed according to the work plan established by the company. The project results are presented in three levels: 1) Adressing, 2) Prerequisite programs that allow the company to control de production process and 3) Investment budget. The research shows that the commitment with the Harmlessness Food System demands organizational guidelines and institucional goals which support it

Mejía Asociados S.A got the ISO 9001: 2000 certificate in 2007, for all Core Business processes. At 2008 this company decides to transform this processes in specialized companies, in order to increase the marketing area, the business units earnings and the products enhancement and optimization, increasing profit. Due to this transition, the integrity of the QMS (Quality Management System) was in danger, so it was necessary to reduce the organization trauma, according to the ISO 9001:2000 5.4.2 numeral, in order to avoid its disintegration.

This research was made in Vitrofarma S.A., a pharmaceutical laboratory. This company manufactures sterile safe and effective products, and has a Quality Management System (QMS) implemented under the ISO 9001 Standard since 1998. Due to the marked increase in corrective actions, an improvement opportunity was identified consisting of a methodology that promotes preventive actions generation. The investigation was focused in the quality assurance process in order to provide the organization with a methodological tool to identify potential risks easily and develop preventive actions afterwards.

Nowadays there is a great demand for tourism worldwide as well as new destinations that compete with existing ones, forcing the continuous improvement of products and services offered especially by the hotels sector, which should increase the competitiveness compared to domestic and international markets. A useful tool to provide opportunities for improve ment in this area is the application of the NTC ISO 9001:2008 standard which implementation brings a certification in this sector that implies recognition and competitiveness. The methodological proposal of this study aims to provide to the hotels sector with an interpretation of the NTC ISO 9001:2008 standard so its application is carried out properly in the implementation of quality management systems (QMS).

Medication errors increase the morbidility and mortality problems associated costs for the hospitals. The objective of this study is to establish its frequency and impact on the patients and to seek strategies to decrease its incidence. Three methods were used: direct observation, interviews to healthcare providers and incident reports in the use of medication by the hospital staff in pediatric pharmacy services in two hospitals from Bogotá D.C. The main errors identified during the medicines cycle were: in the prescribing process, wrong filling of the prescription related to the person who is prescribing, patient and medicine; at the supply stage, not checking the amount of medicine given by the pharmacy to the nurses; and in the medicines administration process, wrong schedules for medicine administration. The first step in order to decrease medication errors is to treat the problem in different interdisciplinary levels inside the hospitals, in order to implement effective programs to detect, evaluate and prevent medication errors.