The objective of this paper is to show the results of IE-Martruj, a model designed for measuring emotional intelligence in directors of research centers (RCs), which was applied to 43 directors of research centers in Mexico. The validation model and reliability tests are described in detail, as well as the mathematical formulae used. As a general conclusion of this research, we show that: The model studied is an adequate instrument for the task proposed, and that the Emotional intelligence (EI) of  directors of RCs is positively associated with: motivation, self-assessment, self-regulation, empathy and social skills.  Also, the following hypotheses were tested with positive results: H1 - Motivation, initiative, optimism and involvement are conditions positively correlated with the effectiveness of directors of RCs.H2 – Self knowledge, emotional awareness, precise self evaluation and self awareness are positively correlated with each other, and are essential parts of intrapersonal intelligence.H3 - Self-regulation, self control, adaptability and self awareness are positively correlated with each other, and are also part of intrapersonal intelligence.H4 - Empathy, comprehension of others, development of subordinates’ skills, readiness to serve, capacity to manage diversity, and political coherence exhibited by an RC director are positively correlated with each other, and are part of interpersonal intelligence.H5 Social skills exhibited by directors, that are also part of interpersonal intelligence, allow a director to exert a greater influence on the working group, facilitating communication, conflict management, leadership, collaboration, cooperation and development of team skills.

La gestión del agua y la calidad en su servicio son temas escritos en muchos libros y artículos, debido a la creciente preocupación mundial por la escasez del recurso. Sin embargo, pocos estudios tienen rigor científico. El objetivo de este artículo es integrar un modelo de gestión del agua con la calidad en su servicio con un enfoque administrativo. A partir de una investigación documental, se establecen conceptos y modelos administrativos sobre estos temas. Los resultados muestran que la integración de los modelos propuestos es factible y se sugiere mayor investigación científica en esta clase de modelos porque son escasos en la literatura.