The following is an analysis of the experience in the university expert course on “Prevention of Gender Violence”, a course carried out by the University of Alicante in coordination with the Generalitat Valenciana and the Valencian Institute of Public Safety and Emergencies (IVASPE) aimed at security forces and corps (FFCCS). The objective is to improve communication skills and techniques in emergency interventions for violence in heterosexual couples. Our experience is framed within a 10-hour specialised training workshop design within the framework of the subject “Communication skills and techniques”, whose development is based on the capacity that constructive dialectics has for coping and social transformation, as well as on the conception of violence against women as an attack on human rights and the relevance of effective communication skills and techniques in police intervention in this type of emergency. Our results show a good structuring of police intervention in three phases (arrival, development and closure) and the need to deepen the intervention and protocol to observe with the aggressors. 

El objetivo de este artículo consiste en mostrar, a partir del análisis de las narrativas de mujeres con diversidad funcional, física y sensorial, las barreras arquitectónicas, mentales y de comunicación que condicionan y configuran el devenir de sus vidas, tanto en el ámbito privado como en el público. Analizamos las situaciones vividas por 60 mujeres con diversidad funcional. El método de investigación tiene un carácter mixto, tanto cuantitativo como cualitativo. Sus narrativas son el medio para conocer en profundidad y analizar sus episodios biográficos que, tanto a nivel social como personal, han contribuido a dar forma al estado y a la situación actual de las participantes con un alcance temporal retrospectivo y prospectivo.