This qualitative research addressed the processes of integral attention to the problems of family life, in the Family Commissioner in Cali, taking into account the perspective of alternative conflict resolution models. The Commissioner has a defined protocol for the attention of cases, in addition to a route of attention. According to annual reports of work, in the period between 2007 and 2011, the care of 39.189 people registered, being most frequent complaints it by family violence; in addition, cases of food, custody and visits by minors are received. The Commissioner prescribes conciliatory and interim protective measures which seeks to ensure the family life.