CORALINA is a public entity engaged in the environment sector, based on San Andrés, which has a quality management system in place. This entity has a problem elated to the loss of intellectual capital, which is evidenced in the internal audits by the noncompliance with some activities thus affecting service quality. In this regard, the research was aimed at proposing strategies for the strengthening of the human talent management process in the quality management system. A qualitative research was developed, and the content of written and oral information provided by the corporation officials was analyzed. The diagnosis revealed the lack of resources for a proper human talent management, increased commitment, motivation and competence-based training of the personnel, as well as faults in all the components of the process; therefore, the strategies proposed with their respective action plan were focused on all those components in order to articulate the process with quality standards, especially ISO 9004:2009 that is oriented toward the sustained success of organizations with a quality management approach.