Every hundred years throughout history there has been a strong transformation, in a matter of years society is reorganized, its worldview, its basic values, its social and political structures, its production structures, there is a new world, our era is a period of transformation and innovation. At this present time the transformation is not limited to Western or Eastern society or history. There is only world history and civilization. In this context, knowledge is the main resource for individuals and for the economy that make up an organization or company, whose main purpose is the integration of specialized knowledge in a common good, which facilitates innovation processes as a strategic factor allowing excellence, valuation and international recognition of an organization. That is why innovation processes in organizations become relevant for having their own and different characteristics such as information, data and knowledge, as well as their transformation, technological surveillance and technology itself, foresight, competitive intelligence and the same impulse of creativity in the conception of ideas and intellectual property that at any time of the innovation management process will be influenced by these aspects, contributing to new business models in organizations. Although innovation processes are changeable and unpredictable, they can be systematized and organized through an innovation management system based on the application of the continuous improvement methodology. Innovation processes interrelated with the vertiginous advances of knowledge have modified the narrow framework of microeconomics, with innovative business models connected to a Knowledge Based Economy, through networks supported by powerful technologies that influence the dynamic capabilities that allow organizations to connect and identify the types of customers or users to configure the supply chain that adds value and allows monetization in a common good. For this reason it is increasingly significant the existence of organizations that recognize the importance of knowledge management and innovation management as a key factor that allows the agile and modern creation of successful business models that generate value, are profitable, transcend over time and leave a deep mark in a globalized market, even in environments characterized by uncertainty, volatility, ambiguity and complexity.

Las empresas contratistas de gas domiciliario hacen parte del gremio en Colombia, las cuales ayudan al fomento, desarrollo y crecimiento económico y la capacidad productiva del país. Este tipo de empresas requieren la implementación de un sistema de gestión de proyectos que les permita reorganizar sus procesos a nivel interno, con el fin, de mejorar la prestación de sus servicios, facilitando la continuidad de sus contratos con el ente regulador, que en Colombia es Gas Natural Fenosa. El sistema de gestión de proyecto se ha convertido en un factor obligatorio para las empresas contratistas, para dar cumplimiento a las exigencias normativas y reglamentarias que exige de manera directa la superintendencia de industria y comercio y que afectan directamente a los consumidores a los que se les presta el servicio de gas domiciliario en Bogotá – Colombia, siendo pertinente aclarar que tal como se evidencia en el presente artículo, el tener un sistema de gestión certificado no es garantía de que se esté cumpliendo con un sistema de gestión de proyectos. Este documento tiene como objetivo mostrar el impacto que ha tenido el proceso de implementación del sistema de gestión de proyectos en empresas contratistas de Gas Domiciliario en Bogotá D.C, algunas de las cuales inicialmente no tenían claro ni siquiera cómo medir la productividad ni la rentabilidad de sus negocios.