Prosperity, is to live happy and stay without effort; It is the peace of mind that everything you need to perform and / or succeed in life. Consequently, economic growth should be in sound logic, leading to the instrument creating greater prosperity. As incomes grow, should also improve the chances of realization, to enjoy a more comfortable life rich in short, to acquire a higher level of well-being and quality of life. That is, at least, which in theory is supposed to happen. Today, however, things are not so easily satisfied with that view. Global economic growth, propelled in large amount by submission to mere profit and profit, is in doubt and danger. In times of crisis, organizations must find tools or methodologies that enable them to build their future, and thus make the best decisions.

La investigación ofrece una visión sobre el reenfoque de la Compañía de Ensamblaje de Buses, hacia procesos operacionales con valor agregado estandarizado, en el involucramiento de proveedores y clientes, la cual a través de un quinquenio ha podido mejorar sus prácticas empresariales, constituyéndose en punto de interés de empresas multinacionales ensamblando productos de calidad, cumpliendo con las normas internacionales. Una de las características esenciales de la investigación ha sido, el análisis de las necesidades del consumidor, el rastreo de la orden del cliente, la gestión por procesos, el trabajo colaborativo entre el grupo de proveedores, cumpliendo con los indicadores de participación en el mercado, el aumento de la satisfacción de los clientes y el favoreciendo en el desarrollo de nuevos productos. El caso de estudio, se desarrolló apoyado en el método de entrevista semiestructurada al personal capacitado de la empresa, donde se determinaron las fortalezas y los puntos de mejora Abstracthe research offers insight into the refocusing of the Company’s Assembly Buses towards value-added business processes standardized, involvement of suppliers and customers, which through a five-year period has been able to improve their business practices, constituting point interest of multinational companies assembling quality products, meeting international standards.One of the essential characteristics of the research has been analyzing consumer needs, tracking the customer order, business process management, collaborative work between the provider group, meeting the indicators of market share, increasing customer satisfaction and promoting the development of new products for Transmilenio.TRANSMILENIO S.A. is responsible for managing, organizing and planning of the mass transport service in Bogota, Colombia and its influence area, according to the motorized terrestrial modality under the conditions of the current regulations, the competent authorities and its own norms. [1] He tried to learn firsthand how business leaders share strengths and weaknesses, to make a Colombian company potencialice in different processes for strategic, tactical and operational levels and improve service levels. The case study was developed supported in the method of semi-structured interview to qualified enterprise, where the strengths and areas for improvement were identified staff.