The research presented in this article was developed in an institution of higher education located in the state of Tabasco with the purpose of learning how the pandemic caused by SARS-CoV2 (COVID-19) affected its students, given the urgent need to close educational spaces and activate a distance learning scheme, The concern also arose to have information on the socio-demographic characteristics of the students of the Universidad Popular de la Chontalpa, the availability for the use of technological tools, their environmental conditions, the inconveniences of this situation both in their own performance, that of their teachers and that of the institution. This information could be very useful for UPCH, because it allows contextualizing the difficulties, advantages, disadvantages experienced and the areas of opportunity that arose due to a new and abrupt way of learning.

The objective of the research presented in this article is to analize the situation in the Women's Attention Directorates (DAM's) of the state of Tabasco, there is a great demand for the service to attend to cases of women in crisis situations, usually violated, to such an extent. degree that the work dynamics of the public servant is required in time and continuous daily service, sometimes, without rest or recess between one and another personal situation of each of the women who require the support service. The foregoing, coupled with the profile and personal skills of the public servant, generate a level of physical, mental and emotional wear and tear since not all staff have the professional profile for the function of emotional support towards women who have been violated. Therefore, a diagnosis was considered necessary to identify the level of attrition in this position and to be able to establish support strategies to strengthen personal skills and develop others, required by the functions, to improve the quality of life of public servants in each one of the DAM'S of the state of Tabasco.

The research presented in this article aims to analyze the empirical studies related to employee and customer satisfaction have limitations. One of the limitations is the small number of studies that exist where the interdependencies between these concepts are investigated. (Homberg, 2004) The improvement of marketing links, the performance of good customer service, and the operation of cash management, requires a strategic connection to customers, giving positive results and, of course, that the customer leaves satisfied with their purchase. These services can include mainly in the provision of the same company and for its improvement, growth and expansion of its market, the provision is an amount of resources that the company conserves due to having contracted an obligation, with the objective of keeping those resources until the right moment. This research work focuses on the operation of the store, and customer service, must exist at the time the first customer visits the branch

The research analyzes the incidence of the use of technological tools in the development of the key competence called: "use technology interactively" in university students. The study is methodologically based on an exploratory and descriptive type of research, from a quantitative approach, with a non-experimental design. Two questionnaires were applied: one at the beginning of the investigation and another at the end of it. The results evidenced the satisfaction of the students for the support received through the technological tools used in the teaching-learning process, specifically for the availability of materials and the development of skills, for the motivation in carrying out activities, the flexibility in reading and writing and ease in the formation and use of the electronic portfolio. It concludes with the importance of using technological tools in this process to develop the aforementioned key competence and, to facilitate the insertion of the university student in the labor field, expanding the skills and abilities required and thus offering greater contributions in their professional performance.